Last Updated: March 15, 2026
60-Day Money-Back Guarantee
We stand behind LungZen with a 60-day, 100% money-back guarantee. If you are not completely satisfied with your purchase for any reason, you may request a full refund within 60 days of your original purchase date.
How to Request a Refund
To initiate a refund, please contact our support team at support@lungszen.com with your order number and reason for the return. Our team will provide you with return instructions and process your refund promptly.
Refund Process
Once we receive your return request and verify your purchase, your refund will be processed within 5–7 business days. The refund will be credited to your original payment method. Please allow additional time for your bank or credit card company to post the refund to your account.
Return Conditions
Refund requests must be made within 60 days of the original purchase date. Both opened and unopened bottles are eligible for a refund. Return shipping costs are the duty of the customer unless the product was received damaged or defective.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at support@lungszen.com. We will arrange for a replacement or full refund, including return shipping costs.
Order Processing
All orders are processed and fulfilled by BuyGoods, our authorized retail partner. For order tracking, shipping updates, or payment-related questions, you may also contact BuyGoods directly.
Contact Us
For any questions about our refund policy, please email support@lungszen.com or visit our Contact Us page.